Reports & Patient Support

Confirm your report-delivery method and expected time when booking. Ask the centre whether your report will be provided at the centre or through an agreed digital channel. Use only the link or contact confirmed by HEFCORP.

1. Keep your booking or receipt reference and sample-collection date ready.
2. Contact +91 11 4567 4567, support@hefcorp.com, or the enquiry form and select “Report assistance”.
3. Use your registered contact details. The team may need to verify identity or authority before discussing or sending a report.
4. If the expected reporting time has passed, ask which test is pending and when to expect an update.

Do not enter medical results into a public form. Do not share passwords or OTPs with anyone offering to retrieve a report.

If the name, age, collection information or another detail appears incorrect, contact the centre with the booking reference and identify the field requiring review. Do not edit the report yourself.

Clinical findings require professional review. Where a correction is appropriate, ask for an authorised amended report and keep the version supplied by the laboratory. An unexpected result alone does not prove an error.

For concerns about the sample, the result or a report sent to the wrong person, ask for review by the responsible laboratory professional. Unresolved issues can be raised through Grievance Redressal.

Family members, employers and others should receive a report only with appropriate authority or where the law requires disclosure. If you want a clinician to receive your report, confirm the recipient and permission with the centre.

Review results with your treating clinician. Laboratory reference ranges vary and must be considered alongside symptoms, medicines and medical history. If you have urgent symptoms, do not wait for a report or callback before seeking care.