Grievance Redressal

Use support@hefcorp.com or the enquiry form and choose “Complaint or escalation”. For help preparing a complaint, call the centre on +91 11 4567 4567.

Send complaints to support@hefcorp.com marked “Grievance — HEFCORP”.

• Your name and a way to contact you.
• Your booking reference, centre and relevant date.
• A factual description of what happened and any earlier request reference.
• The outcome you are seeking, such as an explanation, correction, refund or follow-up.

Initially, send only the minimum information needed. Do not send entire reports, prescriptions or identity documents through a general enquiry unless the team asks for a suitable, verified channel. If you represent the patient, appropriate authority may be required.

When you submit a complaint, ask for a reference and when you can expect an update. Keep a copy of your message. If the response does not resolve your concern, reply with the reference and request escalation. Contact support@hefcorp.com if you need help following up.

For a privacy complaint, use the subject “Privacy grievance”. Describe the concern without forwarding sensitive records unnecessarily. Requests for access, correction, withdrawal or deletion are explained in the Privacy Policy.

If a report was sent to the wrong recipient, tell the team promptly and avoid redistributing it. Ask for the incident to be escalated for privacy review.

You may also approach the National Consumer Helpline or an appropriate consumer commission or authority. This page does not suggest that HEFCORP is an NCH convergence partner or that a complaint guarantees a particular outcome.

A complaint channel is not emergency medical care. If you have urgent symptoms or feel unwell after collection, seek medical assistance immediately rather than waiting for the complaint process.