Cancellation & Refund Policy

Contact +91 11 4567 4567, email support@hefcorp.com, or use the enquiry form as soon as you know a change is needed. Provide the booking reference, appointment date and whether you want to cancel or choose another slot.

Ask for confirmation of the change. A rescheduled slot depends on service availability and test preparation. Do not assume that sending a message has already changed the appointment.

If you need to cancel, request a refund or arrange recollection, contact the team with your booking reference and explain what happened. Ask which services have been completed, what charges apply and what resolution is available. Request the decision and any refund calculation in writing. Your rights under applicable law continue to apply.

Send a receipt or transaction reference only when requested, with unrelated banking details redacted. Ask the team to confirm the refundable amount, any explained deduction, the refund method and expected timing in writing. The bank or payment provider may take additional time to post a credit.

If payment status is unclear, ask the team to check it before paying a second time. For a cash payment or a method that cannot receive a refund, agree a suitable alternative after verification.

For a package that has only partly been completed, ask for a written explanation of the completed tests and the proposed refund calculation. A package contains bundled services; dividing its price by the parameter count does not necessarily give the price of an individual test.

A test already performed is not automatically refundable because its result is unexpected. A concern about accuracy, sample handling or service quality must still be investigated; a blanket “no refunds” rule should not prevent a remedy for a deficient service.

Reply to the existing request with the booking reference, approval date and any refund reference. Ask the team to check the status. If the issue remains unresolved, use Grievance Redressal. Keep the original payment and complaint records.

Nothing in this policy limits a refund or other remedy required by applicable law.